Refund policy

RETURN & EXCHANGE POLICY

We want you to love your Vera Swan piece. Please review the size guide and product details carefully before placing your order.

Change of Mind & Incorrect Size
We do not accept returns or exchanges due to change of mind, incorrect size selection, or simply deciding that the item is no longer wanted.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 3 days of receiving your order. Kindly provide your order number and clear photos/videos showing the concern so we can properly assist you.

If the concern is verified, we may arrange a replacement, repair, or refund, as applicable.

Approved returns must be unworn, unwashed, unused, and have the original tags and packaging intact.

Vera Swan reserves the right to assess each return or exchange request on a case-by-case basis and in accordance with applicable Philippine consumer laws.